How To Choose a Commercial Cleaning Company for Your Business
If you’ve decided to hire a commercial cleaning company for your business, you’re taking an important step toward maintaining the highest levels of cleanliness while saving yourself a significant amount of time. But you may wonder how to choose a commercial cleaning company among the dozens of options in Rochester.
These considerations can help you narrow down your choices and choose the right company for commercial cleaning in Rochester, NY.
Evaluate Each Option's Experience and Reputation
You likely have a few commercial cleaning companies on your radar. Therefore, it’s important to review each company’s online reputation and experience.
Start by reading reviews on Google and similar platforms to learn about other customers’ experiences with the company. What types of details do they note? Is the company good at communication or consistency? Does it struggle with efficiency or staffing? While every company will likely have a mix of both positive and negative reviews, it’s important to choose one with an overwhelmingly positive reputation.
Next, head to each company’s website to learn more about its experience in the commercial cleaning sector. Look for information like:
- How long the company has been in business
- How many years of experience the owner has in commercial cleaning
- The types of companies the business serves
- The specific types of services it provides
This can help you identify highly experienced companies that offer the specific types of cleaning services your business needs. For example, if you’re looking to eliminate germs in the office, looking for cleaners with extensive experience disinfecting office space may be wise.
Review Certifications and Insurance for Your Protection
Next, take the time to look for any information about certifications, memberships, and insurance on each company’s website. This can help you better understand the company’s training and protective measures.
For example, you might look for a company that is a Building Service Contractors Association International (BSCAI) member or certified under the ISSA Cleaning Industry Management Standard (CIMS). If you have other standards that are important to you, such as following eco-friendly practices or meeting OSHA benchmarks, you can look for certifications in these areas.
You should also ensure the commercial cleaning company you choose has general liability insurance. If the cleaners were to damage anything during their services, this would protect you from having to pay for repairs yourself. Some companies won’t include this information on their website, but it may be worth asking about during your consultation just for clarity.
Determine What Quality Control Measures the Company Takes
The previous steps help you narrow down companies that are safe and generally reliable to work with. Now, you can start to assess each company’s unique selling points to identify one with the optimal processes and features for your business’s needs.
For example, every cleaning company approaches quality control differently. Some use checklists to verify for your sake and theirs that they completed all of the individual cleaning tasks in your service. Others use post-visit walkthroughs to check their work.
Quality control can also go hand in hand with having a trained and vetted cleaning staff. Look for a company that provides thorough staff training and only hires experienced and diligent cleaning professionals.
Finally, it helps if you can find a cleaning company that performs regular audits. The owner of the company would come to your business every now and then to check on the cleaners’ work and ensure that they are continuing to uphold the company’s standards.
All of these quality control measures can provide peace of mind that a company can take the best care of your business premises and that you will get your money’s worth out of its services.
Request a Walkthrough and Consultation With Two or Three Companies
Once you have narrowed your options to two or three businesses, request consultations with them. It’s a good sign if a company offers free consultations and walkthroughs, as this indicates that it feels confident enough in its services to take a chance by spending time walking through your business for free.
During a walkthrough, a cleaning company will get to know your business layout and size and ask about your cleaning needs. This allows them to draft a customized cleaning plan and explain exactly how they can assist you.
You can also take this time to ask any lingering questions, such as about the company’s liability insurance, experience, techniques, or quality control measures. Taking the time to vet two or three companies in this way is worthwhile, as you will likely form a long-term relationship with your cleaners, and you want to ensure that they can do the best job possible.
Review Pricing and Service Contracts
At the end of your walkthrough, each commercial cleaning company should provide you with a transparent estimate and a detailed list of what their services will include. Your final step when choosing a commercial cleaning company is reviewing pricing and service contracts to determine the company that best suits your price range.
You can consider all of the information you learned in the steps above when making this decision as well. The right company:
- Meets your budget
- Provides the full range of services you need
- Implements excellent quality control measures
- Has the necessary liability insurance
- Thoroughly trains its staff on best practices
- Has overall positive reviews
Don’t be afraid to ask a company exactly how it reaches its cost estimate and whether there is any flexibility on pricing. If a company that you otherwise like is slightly out of your price range, you may be able to work something out by adjusting your cleaning plan or schedule. However, the most important consideration is often whether the price aligns with the quality of the services on offer.
Schedule Cleaning Services With Precision Commercial Cleaning Today
Are you researching how to choose a commercial cleaning company in the Rochester, NY, area? Precision Commercial Cleaning provides professional cleaning and janitorial services for commercial spaces. With over 400 trained, professional cleaners on our team, we have what it takes to meet your cleaning needs according to a schedule that works for you. We are a proud BSCAI member and use eco-friendly practices for your peace of mind.
Whether your goal is preventing workplace germs from spreading or maintaining a professional image of your business, allow us to provide long-term cleaning solutions that meet your exact needs. Contact Precision Commercial Cleaning today at 585-595-2783 to schedule your free walkthrough.
Frequently Asked Questions
Do commercial cleaning companies work with all types of businesses?
Commercial cleaning companies don’t typically work with all types of businesses, which is why it is important to look for one that operates in your industry and has experience with your specific type of business. At Precision Commercial Cleaning, we serve industrial facilities, office buildings, religious and community centers, financial institutions, and more.
How can I get started with Precision Commercial Cleaning?
You can get started by scheduling a free in-person walkthrough and estimate. Call us at 585-595-2783 to speak with one of our friendly team members.
Does a cleaning business need to be certified in New York?
Cleaning businesses don’t typically need any cleaning-specific certifications, permits, or occupational licenses in New York, which can make it challenging to tell whether a company is legitimate. Using the steps above, you can determine how to choose a commercial cleaning company and evaluate each company’s experience, reliability, and expertise thoroughly. Some companies also choose to obtain certifications to stand out from others.